Frequently Asked Questions

Everything you need to know about shopping with Acknowledge.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping within the continental US takes approximately 3-5 business days, while international shipping varies by location.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.

How can I ensure I select the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Which payment methods do you accept?

Acknowledge accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to conscious fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we aim to reach 100% sustainable sourcing by 2025.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.